Last updated: February 10, 2025
Website Design Projects
- 50% deposit non-refundable upon cancellation
- Mid-project cancellation: Prorated charges for completed work
- Post-design approval: Full payment required
- 14-day written notice required
Digital Marketing Services
- 30-day written notice required
- Monthly services billed until notice period ends
- Prepaid services refunded beyond cancellation date
- Performance reports provided upon cancellation
Website Maintenance
- Cancel anytime with 30-day notice
- No refunds for current billing period
- Access to website files provided
- Domain/hosting transfer assistance available
Consulting Services
- 48-hour notice required for appointment cancellation
- Missed appointments charged in full
- Package services: Prorated refund minus used services
- Cancellation fee may apply
Process
- Submit written cancellation notice
- Receive confirmation within 24 hours
- Final invoice issued
- Transfer of assets within 5 business days
- Account closure confirmation
